Return and Cancellation

1- I want to return an item. What is the return policy?

 

Members of the www.e-tesettur.com.tr legally have a right to “withdrawal without showing a reason” for 15 days. If you want to return the defective/damaged item, this span is 30 days.

 

In returning the item/items of international orders, shipping payment belongs to the customer. In returning the item/items of international orders “when they are defective/damaged”, shipping payment belongs to e-Tesettur.

 

 

Evening dresses, and designer items can be returned, if they are shipped on the same day. Wedding dresses, cosmetics and personal care products, underwear, swimwear and sunglasses can not be returned.

 

 

The item should be returned with its receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt should be filled (according to the Tax Procedure Law) precisely and signed.

 

 

Return Address: Bedesten Elektronik Mağazacılık ve Tic. A.Ş. (1407738011109)

 

 

Return of Domestic Orders:

 

 

The item can be returned free of charge through - Cargo. It should be sent with its receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt filled precisely and signed.

 

 

Evening dresses, and designer items can be returned, if they are shipped on the same day. Wedding dresses, cosmetics and personal care products, underwear, swimwear and sunglasses can not be returned.

 

 

Return of International Orders:

 

 

PRODUCT RETURN FORM should be filled precisely and a copy should be attached to your package. Send the item by using your local postal service paying the fee. After the item reaches our firm, neccessary controls are performed and your refund will be processed. In order not to have a problem at customs, it is suggested to send your package using the local postal service.

 

 

2- I want to return an item, will I be charged for delivery?

 

Domestic orders can be returned free of charge through - Cargo. They should be sent with the receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt filled precisely and signed.

 

In international returns, shipping cost belongs to the customer.

 

 

3- How can I cancel my order?

 

Cancellation is possible if your order is not shipped. You can cancel your order via calling our Customer Service on 0850 200 9 200.

 

4- Where should I return my order?

 

Return Address: Bedesten Elektronik Mağazacılık ve Tic. A.Ş. (1407738011109) - Depo: İvedik Köy Mah. 1492. Cad. No:11 Yenimahalle / Ankara - Tel: 90 (850) 200 9 200

 

5- When will I be repaid for the return?

 

If you prefer; 2 days after the item reaches our firm, you may get an identified return coupon in the amounf of the item and with this coupon you can place a new order more quickly.

 

The reimbursement is made after the suitability of the item according to the return policies is checked. You will be reimbursed within 20 days via your credit card or the twenty four-digit bank account.

 

 

This span depends on your bank and www.etesettür.com.tr does not have the right to interfere to this procedure.

 

 

6- I cancelled my order. Will I be reimbursed for the shipping cost?

 

In the cancellation of order, only the cost of the item is returned. Shipping cost is taken by the delivery company. The cost of paying at the door is only returned if return coupon is used.

 

7- In the cancellation or return of my order, what happens to my coupon code?

 

If you are sent a damaged item by our company, you will have an identified coupon for your new order. If the item does not have a problem and you use the right of withdrawal, coupon code is not identified again.

 

8- Can I return the gift item in my order?

 

Gift items can not be returned.

 

9- The reimbursement is made in installments to my credit card. What should I do?

 

When you choose the credit card as payment method, the cost of the item is divided into the amount of installments and returned to your credit card monthly. This procedur is determined by your bank, not by e-tesettur.com.tr