International Shipping

ORDER

1- How do I place an order?

 

You can give your order online on www.e-tesettur.com.tr

 

To order from our website, after choosing the size of it, you can add the item you would like to purchase to your basket by clicking on the “Add To Basket” button.

 

Once you have add all the items you would like to purchase, go to your basket by clicking on the “My Basket” button.

 

By clicking on the “Purchase” button on the page check your membership information and click on “Continue”.

 

Fill in the delivery address section on the next page precisely and clik on “Continue” button. Choose your payment method and fill in the information completely.

 

Lastly, you can complete your purchasing by clicking on the “Complete Order” button.

 

 

 

2- How can I track my order?

 

After logging in, by clicking on your username on the right side of the homepage; you can check the information of your orders from the “My Basket” section.

 

Once your order is shipped, your shipment information is sent to your e-mail adress for informing you.

 

 

 

3- I received a defective/damaged item. What should I do?

 

Members of the www.e-tesettur.com.tr legally have a right to “recant without showing a reason” for 15 days. If you want to return the defective/damaged item, this span is 30 days.

 

In returning the item/items of international orders, shipping payment belongs to the customer. In returning the item/items of international orders “when they are defective/damaged”, shipping payment belongs to e-Tesettur.

 

You can cancel your order, if it is not shipped. For the shipped orders return policies are applied.

 

Evening dresses, and designer items can be returned, if they are shipped on the same day. Wedding dresses, cosmetics and personal care products, underwear, swimwear and sunglasses can not be returned.

 

The item should be returned with its receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt should be filled (according to the Tax Procedure Law) precisely and signed.

 

In the restitution of an order, only the cost of the item is repaid not the shipping payment. Once the items reach our firm, they are checked according to the return policies and the cost of the item/items is returned to your credit card.

 

Return Address: Bedesten Elektronik Mağazacılık ve Tic. A.Ş. (1407738011109) 

 

Depo: İvedik Köy Mah. 1492. Cad. No:11 Yenimahalle / Ankara - Tel: 90 (850) 811 64 61

 

Attention! Customs procedure, natural disasters, strike, missing transmisson and such reasons lie outside the scope of stated span. Rarely, international orders may be tied to customs house. In this situation, you will be informed by customs officials to receive your package. Customs prices may differ according to your order or the country. If product sent from www.e-tesettur.com.tr are tied to customs house, E-tesettur does not take responsibility. The responsibility belongs to the customer.

 

 

 

4- Do I have to sign up for shopping?

 

You do not need to sign up to place an order. You can shop from the fast shopping section.

 

However you have to register to order faster, to benefit from special campaigns, to cancel and return products quicker.

 

 

 

5- What is a coupon code and how can I use one?

 

We have daily offers for customers on our website. On the homepage campaign information is on the right corner with the coupon code.

 

After returning an item you get a return coupon code which you can use in your shopping.

 

While completing your order, a page appears dedicated to coupon codes. Filling the blank with the code and clicking on the apply button are enough for using the coupon codes.

 

 

 

SHIPPING AND DELIVERY

1- How does it take my order to be shipped?

 

International orders are shipped 2-10 days after placing the order through DHL, Arameks and Skynet Cargo.

 

This span may differ for products provided from the supplier firms.

 

When your order is shipped, an e-mail including information for tracking your order is sent to your registered e-mail address.

 

2- How long does delivery take?

 

Your order is sent to shipping company in the minimum time following the conformation of the orders.

 

The delivery span may differ according to the shipping company and the address. You can track your orders with the shipping code sent to your e-mail address.

 

3- How much does the shipping cost?

 

You can see the total cost of your order on the payment page. The cost of your order is calculated according to the daily exchange rate. You can make your payment via Credit Card and Western Union.

 

4- Where is my order?

 

You can track the situation of your order with the “Shipping Code” sent to your e-mail address.

 

5- Which shipping company do you work with?

 

In international orders; the shipping company varies on your location.

 

RETURN AND CANCELLATION

 

1- I want to return an item. What is the return policy?

 

Members of the www.e-tesettur.com.tr legally have a right to “withdrawal without showing a reason” for 15 days. If you want to return the defective/damaged item, this span is 30 days.

 

In returning the item/items of international orders, shipping payment belongs to the customer. In returning the item/items of international orders “when they are defective/damaged”, shipping payment belongs to e-Tesettur.

 

 

Evening dresses, and designer items can be returned, if they are shipped on the same day. Wedding dresses, cosmetics and personal care products, underwear, swimwear and sunglasses can not be returned.

 

 

The item should be returned with its receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt should be filled (according to the Tax Procedure Law) precisely and signed.

 

 

Return Address: Bedesten Elektronik Mağazacılık ve Tic. A.Ş. (1407738011109) 

 

 

Return of Domestic Orders:

 

 

The item can be returned free of charge through Aras Kargo. It should be sent with its receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt filled precisely and signed.

 

 

Evening dresses, and designer items can be returned, if they are shipped on the same day. Wedding dresses, cosmetics and personal care products, underwear, swimwear and sunglasses can not be returned.

 

 

Return of International Orders:

 

 

PRODUCT RETURN FORM should be filled precisely and a copy should be attached to your package. Send the item by using your local postal service paying the fee. After the item reaches our firm, neccessary controls are performed and your refund will be processed. In order not to have a problem at customs, it is suggested to send your package using the local postal service.

 

 

2- I want to return an item, will I be charged for delivery?

 

Domestic orders can be returned free of charge through Aras Kargo. They should be sent with the receipt, original box and package, all the accessories; and the turn in slip on the back of the receipt filled precisely and signed.

 

In international returns, shipping cost belongs to the customer.

 

 

3- How can I cancel my order?

 

Cancellation is possible if your order is not shipped. You can cancel your order via calling our Customer Service on 0850 811 64 61.

 

4- Where should I return my order?

 

Return Address: Bedesten Elektronik Mağazacılık ve Tic. A.Ş. (1407738011109) - Depo: İvedik Köy Mah. 1492. Cad. No:11 Yenimahalle / Ankara - Tel: 90 (850) 811 64 61

 

5- When will I be repaid for the return?

 

If you prefer; 2 days after the item reaches our firm, you may get an identified return coupon in the amounf of the item and with this coupon you can place a new order more quickly.

 

The reimbursement is made after the suitability of the item according to the return policies is checked. You will be reimbursed within 20 days via your credit card or the twenty four-digit bank account.

 

 

This span depends on your bank and www.etesettür.com.tr does not have the right to interfere to this procedure.

 

 

6- I cancelled my order. Will I be reimbursed for the shipping cost?

 

In the cancellation of order, only the cost of the item is returned. Shipping cost is taken by the delivery company. The cost of paying at the door is only returned if return coupon is used.

 

7- In the cancellation or return of my order, what happens to my coupon code?

 

If you are sent a damaged item by our company, you will have an identified coupon for your new order. If the item does not have a problem and you use the right of withdrawal, coupon code is not identified again.

 

8- Can I return the gift item in my order?

 

Gift items can not be returned.

 

9- The reimbursement is made in installments to my credit card. What should I do?

 

When you choose the credit card as payment method, the cost of the item is divided into the amount of installments and returned to your credit card monthly. This procedur is determined by your bank, not by e-tesettur.com.tr

 

 

CAMPAIGNS AND COUPONS

 

1- How can I use my coupon codes?

 

You can use your coupon codes by entering the segment "Coupon Codes" in your "Basket".

 

2- How can I track my coupon codes?

 

You are informed about return coupons via SMS. Daily campaign codes are announced on our website.

 

3- Can I use more than one coupon codes at the same time?

 

You can only use one coupon code in each shopping.

 

4- When do you update your stocks?

 

When our stocks are updated, you can be informed automatically about a particular item,via SMS, by clicking on "Notify When Available".

 

5- Until when can I use my coupon codes?

 

Your return coupon can be used for 1 year from the day it is validated. Other daily campaign codes can be used until their expiration dates as indicated on our website.

 

PAYMENT OPTIONS

 

1- What are your payment options?

 

We have the option of paying at the door in domestic orders.

 

Credit Card, Bank Card and Western Union are our accepted payment options.

 

 

Payment can not be done through bank transfer.

 

 

2- Do you do installments on orders?

 

Installment is possible on all your shoppings done with credit card.

 

3- Can I pay at the door?

 

You have the option of paying at the door on your domestic orders.

 

We do not have a "pay at the door" service for international orders.

 

MEMBERSHIP

 

1- How can I register?

 

By clicking on the "Log in" button on our website and entering the needed information, you can become a registered member.

 

2- I forgot my password, what should I do?

 

If you forget your password, click on the "I forgot my password" link and you will be sent an e-mail explaning how to change your password.

 

3- Can I cancel my membership?

 

Click your username on the upper right of the homepage and go to your "Membership Information" segment. You can cancel your membership by selecting "I want to cancel my membership" on the next page.