How do I perform my refund?
You can send the product you want to return for free with the shipping address below.
Return address: STOCK: Ivedik village Mah. 1492. Cad. No: 11 Yenimahalle/Ankara
You must send the product that you will return with all of the invoice copies, with no damage to the package, the product has not been damaged, the result of use failure, and with all accessories-with cargo. Underwear products and swimwear can only be returned if the packaging is unopened, untested, intact and unused. Return product price will be returned to your credit card once the products have been checked in compliance with the return conditions. Depending on your bank refund, your credit card may take 10 days after the image is returned. If you have a discount coupon that you have used in order, all of your checks will be redefined. Please fill in the return form on the back of the product that is subject to the refund (pursuant to the tax Procedural Code numbered 385) to complete and sign it.
How many days can I perform my refund?
You can make your return transactions within 15 days from the product delivery date. If you return the product in case of defective, you will be refunded within 30 days.
Which products can't I return?
Evening dresses, design products are returned to the cargo in the same day, underwear products, swimwear, bikini but the packaging is unopened, untested, intact and unused if they are not used.
When is the refund of the product I returned?
The return of the product price is carried out after checking the suitability for the product's return conditions and will be reflected in your credit card or 24-digit IBAN account that you have provided within 20 working days at the latest. The next process is entirely connected to your bank, and www. e-teset. com. TR does not have the right to interfere with your bank. Refunds are only refundable for the return of the product. Shipping fee is not refundable.
Can I change the product that I ordered?
Because the products on our site are sold with a limited number of stocks, we regret to express that change cannot be made.
Why is the amount invested in installment installment?
The price of the product you have purchased in installments, all returned to your credit card, but the refund of your credit card by your bank is reflected in your card in installments.